Terms and Conditions

Payment Terms
Terms are net 20 from the date of invoice. Terms may be established by completing our Customer Credit Application. Three industry trade references and banking information are required for open terms. Return check charge is $30.00 

No shipments will be made to accounts that are fifteen (15) days past due or over their credit limit.

VISA, MasterCard, and American Express cards and checks by phone are accepted at the time of order only.

Remittance address: Valley Supplies Inc. 27 Selvage St. Irvington NJ 07111
We do not accept COD orders.
 
Freight Policy
All orders are F.O. B. shipping point. All orders shipped via commercial carrier are freight collect. All in stock order approved by our credit department by 4:30 PM EST will ship the same day.
 
Hazardous Materials
Additional charges may be incurred for the shipping and handling of hazardous materials offered by various manufacturers.
 
Minimum Orders
Minimum order is $50.00. All orders under $50.00 will be charged a $5.00 minimum order fee.

Credit Policy
Credit claims (short shipments, etc.) must be made no later then 10 days after invoice date. Proof of delivery requests must be made no later than 90 days after the invoice date. No deductions from invoice will be accepted for returns. Credit will be issued after the return has been processed.
 
Cancellation Policy
Since most orders are prepared for same-day shipment within the hour after the order is received. Thus, an order may be problematic to cancel. Please call your sales rep. to check if you are still able to cancel your order. If not you will need a return authorization (RA) number (see bellow). A 15% restocking fee will be assessed and all fright charges (both ways) are the responsibility of the customer.
 
Returns Policy
Requests for returns must be made within 30 days of the invoice date. All returns require a return authorization (RA) number. This can be obtained by calling your sales rep. upon approval you will be issued an RA, which much be visible on all items being returned.
     
All items (including those shipped in error) must be returned in mint condition and in the original manufacturers labeled packaging enclosed within a shipping carton and must include all packing materials and blank warranty cards. If any items is received that is not 100% resalable (with all original packaging, all parts, instructions, and labels) will be returned to you at your expense.  Do not write the RA number or stick labels on the original packaging, as that will make it non-resalable.

No packages will be accepted without an R.A number on the outside of the box

All returns must be sent freight pre-paid; call tags will not be issued.  Freight credit will not be given for customer errors or defective product.  Freight will only be credited for VSI errors.  Any returns that are sent back freight collect will be refused.

Credit will not be given until the product in question has been received back by VSI.
 
STOCKING ITEMS: no restocking fee within 30 days. After 30 days from invoice VSI reserves the right to accept any returns. If accepted they are subject to 15%+ restocking fee.
     
NON-STOCKING ITEMS: VSI reserves the right to accept any returns. If accepted they are subject to 15%+ restocking fee.

Shipping Damage
VSI inspects all packages before shipping to ensure they are in good condition. If you receive a damaged package, please note the problem when signing the receipt and inform both VSI and the fright carrier. Keep all boxes until further advised by the fright carrier. You must comply with all of the specific carrier's rules and procedures regarding damage claims.  Please keep record of the dates of claim, contact and with whom you spoke.

Defective Product Returns
Cartridge-based copier and fax supplies require a letter from the manufacturer or Authorized Service Technician describing the defect(s). The letter must be on an authorized service company's letterhead.  A copy of this letter must be provided prior to the issuance of an RA; a copy of the service log for the last year must also be included. Credit will not be issued without it. No exceptions.
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All claims of defective product must be made within 90 days of the invoice.
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All defective products must be sent returned freight prepaid.
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All defective returns will be inspected and toner cartridges will be weighed. Product that is found to be non-defective or used will not be credited.  Such product will be returned to you at your expense.
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All defective returns must be returned in an OEM box.
As determined by the industry and our manufacturers, please note these exceptions to our return policy:

• Bulk diskettes cannot be returned.  All sales are final.
• Bottled copier/toner supplies are checked and in saleable condition before shipping and
• therefore are not returnable.  All sales of these items are final.
 
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